User guide

Using the ViewPoint Softphone 6-14
Chapter 6: Placing Calls in ViewPoint
Wave ViewPoint User Guide
Using the ViewPoint Softphone
The ViewPoint Softphone is software included with ViewPoint that appears as a new Dial Pad
tab in the Call Monitor.
If you have been configured to do so by your Wave administrator, you can use the ViewPoint
Softphone in either of the following ways:
• As your primary phone, if you do not have a physical phone. You can use the ViewPoint
Softphone as your primary phone from the local LAN or when you run ViewPoint while
logged in via VPN from a remote location.
• As your secondary phone, when you are away from your physical phone, for example
when you are on the road.
You must have audio playback and capture devices (microphone and speakers, headset, or other
USB audio devices) on your PC or laptop in order to logon using the ViewPoint Softphone. The
default Softphone device settings will work in most cases. For information about how to
optionally modify the default settings, see “Configuring the ViewPoint Softphone” on
page 12-10.
Specifying the ViewPoint Softphone when you log on
You specify how you want to use the ViewPoint Softphone when you log on to ViewPoint.
Release 3.0
October 2012