User guide

Using the ViewPoint Softphone 6-15
Chapter 6: Placing Calls in ViewPoint
Wave ViewPoint User Guide
In the ViewPoint Logon dialog:
• To use the ViewPoint Softphone as your primary phone, select
Default station ID.
• To use the ViewPoint Softphone as your secondary phone, select
Integrated
Secondary Softphone
.
About the ViewPoint Softphone Dial Pad
When you select either of the options listed above when you log on to ViewPoint, a Dial Pad
icon is displayed at the bottom of the ViewPoint Call Monitor pane:
Click on this icon to display the ViewPoint Softphone Dial Pad. (If the entire Dial Pad is not
visible, click and drag the lower edge of the Call Monitor pane to adjust the viewing area.).
Number
keys
Use to send DTMF tones while you are on a call, for example in response to
prompts from an IVR application. The dial pad is disabled unless you are on
a call.
In this version, you cannot place a call using the ViewPoint Softphone Dial
Pad. Use any of the standard methods to place a call in ViewPoint, as
described on page 6-16.
Release 3.0
October 2012