User guide

1-6
Contents
Wave ViewPoint User Guide
Chapter 8 Using the Call Log Folder
The Call Log folder - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-1
Call Log folder filters - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-2
Call Log folder columns - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-3
Viewing call details - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-3
Taking notes on a Call Log entry - - - - - - - - - - - - - - - - - - - - 8-6
Sending an email message about a Call Log entry - - - - - - - 8-6
Associating a call from “Unknown” with a contact - - - - - - - - 8-7
Returning a call in the Call Log - - - - - - - - - - - - - - - - - - - - - 8-7
Entering an account code for a Call Log entry - - - - - - - - - - 8-8
Opening the contact record from a contact’s call - - - - - - - - - 8-8
Sharing the Call Log - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-8
Reporting on the Call Log - - - - - - - - - - - - - - - - - - - - - - - - - 8-9
Chapter 9 Call Forwarding and Routing Lists
About call forwarding and routing lists - - - - - - - - - - - - - - - - 9-1
Forwarding calls - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 9-2
Turning forwarding on and off via the FWD button - - - - - - - - - - 9-5
Call forwarding and voicemail - - - - - - - - - - - - - - - - - - - - - - - - 9-5
Using routing lists - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 9-5
The Routing Lists folder - - - - - - - - - - - - - - - - - - - - - - - - - - - - 9-7
Using the Routing List Wizard vs. the Routing List Editor - - - - - 9-9
Creating a routing list using the Routing List Wizard - - - - - - - 9-10
Creating a routing list using the Routing List Editor - - - - - - - - 9-11
Handling calls differently if you do not answer or are busy - - - 9-15
Routing calls to groups - - - - - - - - - - - - - - - - - - - - - - - - - - - - 9-18
Using greetings with routing list final actions - - - - - - - - - - - - - 9-20
Chapter 10 Managing Contacts and Groups
About contact management and Wave - - - - - - - - - - - - - - 10-1
The Contacts folder - - - - - - - - - - - - - - - - - - - - - - - - - - - - 10-2
Searching the Contacts folder - - - - - - - - - - - - - - - - - - - - - - - 10-2
Private and public contacts - - - - - - - - - - - - - - - - - - - - - - - - - 10-2
Release 3.0
October 2012