User guide

Using the ViewPoint Softphone 6-16
Chapter 6: Placing Calls in ViewPoint
Wave ViewPoint User Guide
Placing calls using the ViewPoint Softphone
Important: In this version, you cannot place a call using the ViewPoint Softphone Dial Pad.
To place a call when you are using the ViewPoint Softphone, use any of the methods described
in this chapter:
• “Placing calls using the Dial bar” on page 6-2.
• “Using the Place Call To dialog” on page 6-3.
• “Quick-dialing from ViewPoint folders” on page 6-6.
• “Placing calls using drag-and-drop” on page 6-7.
• “Placing calls using other contact managers” on page 6-8.
Answering and handling calls using the ViewPoint Software
To answer a call when you are using the ViewPoint Softphone, double-click it in the Call
Monitor.
See Chapter 5, “Receiving and Handling Calls in ViewPoint” for more information, including:
• “Selecting and acting on a call in the Call Monitor” on page 5-7.
• “Commands while a call is ringing” on page 5-8.
• “Commands while you’re on a call” on page 5-9.
Click to toggle between using your headset while on a call, or your
microphone and speakers.
Use the slider bar to adjust the call volume.
Click to mute or unmute the call.
Use the slider bar to adjust the volume when you are recording a call.
Release 3.0
October 2012