User guide

Using a remote phone 6-17
Chapter 6: Placing Calls in ViewPoint
Wave ViewPoint User Guide
Using a remote phone
A Wave mobile extension allows your remote phone to be treated as a Wave station. (A remote
phone is any phone that is external to the Wave system, for example your cell phone, your home
phone, or a legacy PBX phone from another phone system.)
With a mobile extension, you can do the following from your remote phone:
• Use ViewPoint to manage your voice messages and greetings, place outbound calls,
answer and manage calls displayed in the Call Monitor, and so forth. This functionality is
automatically available to you when you supply a remote number when you log onto
ViewPoint, as described in “Using ViewPoint with a different phone, Wave Server, or
language” on page 2-10.
• Use ViewPoint to manage calls that are forwarded to your remote phone or routed to your
remote phone as a result of an action in your routing list. (This option is set for you by
your Wave system administrator.)
• Use the Wave phone commands for full call control even if you are not using ViewPoint.
Using a remote phone with ViewPoint
When you place a call via ViewPoint or perform other ViewPoint actions remotely, Wave rings
your remote phone's number to connect you so that you can perform the selected action.
Because Wave calls you to connect you to place a call, calls placed via ViewPoint are billed to
your office, not your remote phone's number.
To place a call from a remote phone using ViewPoint
1. Use any of the methods described in “Placing a call” on page 6-1 to place the call.
2. When Wave rings your phone, pick up your phone to be connected with the call.
To answer and handle a call using ViewPoint
• Use any of the methods described in Chapter 5.
Release 3.0
October 2012