User guide

Using a remote phone 6-18
Chapter 6: Placing Calls in ViewPoint
Wave ViewPoint User Guide
Using a remote phone without ViewPoint
This section describes how to do the following:
• Place calls from a remote phone. See page 6-18.
• Answer and handle calls from a remote phone. See page 6-18.
• Use * commands form a remote phone. See page 6-19.
Placing calls from a remote phone
Placing an outbound call from your remote phone after logging into Wave requires permission.
Ask your Wave system administrator if this feature has been enabled for you.
To place a call from a remote phone without using ViewPoint
1. Call into Wave from your remote phone.
2. When the system prompts you to enter an extension, enter
# <your extension> # <your
password> #
.
3. Press
# to get an internal dial tone.
4. Dial the number including the access code. (From internal dial tone, you can also dial
other Wave extensions, and use the * commands - see “Using * commands from a remote
phone” on page 6-19 for a list of available commands.)
Note: When placing a series of outbound calls from your remote phone, press
**3 to end each
call instead of hanging up the phone. This keeps you connected to Wave. If you hang up, you
must call into Wave and log on again to place another outbound call.
Answering and handling calls from a remote phone
When using the Wave phone commands with a remote phone, you must press
*# instead of the
Flash button to put calls on hold, use call-handling commands such as transfer or conference,
and so forth.
To answer and handle a call without using ViewPoint
1. Pick up the phone to answer the call.
2. Press
*# to access the Wave phone commands to handle the call.
Release 3.0
October 2012