User guide

Using a remote phone 6-20
Chapter 6: Placing Calls in ViewPoint
Wave ViewPoint User Guide
Hear Queue
Statistics
*55 Contact Center agents: Plays current statistics
for a queue.
Sign In or Out of
Queue
*56 + queue
extension #
Contact Center agents: Signs you in or out of
the specified queue.
Monitor Call *57 +
extension
Lets you listen in on an active call. Neither the
user nor the other parties in the call can hear
you.
Coach Call *58 +
extension
Lets you coach a user on an active call. The
user can hear you, but the other parties in the
call cannot.
Join Call *59 +
extension
Lets you join another user’s call as a full
participant. All parties can hear you.
Block Caller ID *67 +
extension or
number to dial
Keeps your caller ID information private for the
next call.
Block Call Waiting *70 +
extension or
number to dial
Turns off all audio and visual call waiting
indicators available on your phone for the next
call.
Conference *71 Adds the party to a conference.
Night Answer -
Enable
*85 Redirects all inbound calls to the Wave system
to a predefined destination.
Night Answer -
Disable
*86 Turns off night answer mode.
Feature Press Description
Release 3.0
October 2012