User guide

About managing voice messages in ViewPoint 7-3
Chapter 7: Managing Voice Messages in ViewPoint
Wave ViewPoint User Guide
Messages folders
You can store your voice messages in multiple folders. The Messages folder contains three
predefined folders:
•
Inbox folder. New voice messages appear here. After you listen to them, they remain here
unless you move or delete them.
•
Saved folder. Saved messages appear here. When you save a message by using the phone
commands, it moves to the Saved folder.
•
Deleted folder. When you delete a voice message in ViewPoint, it is moved to the Deleted
folder. Voice messages deleted using the phone commands do not appear in the Deleted
folder. To empty the Deleted folder, see “Emptying the Deleted folder” on page 2-34.
Note: The Inbox and Saved folders are the only voice message folders accessible through the
phone commands. Voice messages in other folders are not accessible using the phone.
Shared message folders
Your Wave system may be set up to share other users’ voice message folders with you. If so,
you will see each shared folder in your Messages folder. The actions you can perform in a shared
folder depend on the permissions you’ve been given for that folder. Likewise, your own
message folders can be shared with other users. To change folder sharing, talk to your Wave
system administrator. For more about folder sharing, see “Sharing folders” on page 2-35.
Viewing Custom Data
Messages folders contains a Custom Data column that is hidden by default. By showing it you
can view all custom data that your office might have associated with the call, for example,
customer ID or caller priority. To show columns, choose
View > Current View > Show Columns.
Archiving voice messages and call recordings
The system may be set up to periodically archive your older voice messages and call recordings.
If you find that your messages disappear from your voice mailbox, ask your Wave system
administrator whether they have been archived. You can access archived messages using the
Wave Archived Recording Browser (see Appendix A).
Release 3.0
October 2012