User guide

Listening to your voice messages and call recordings 7-4
Chapter 7: Managing Voice Messages in ViewPoint
Wave ViewPoint User Guide
Managing thousands of voice messages or call recordings
If you need to manage thousands or millions of messages or call recordings, you should have
your Wave system administrator set up automatic archiving, or manually archive your
messages. This eases the performance burden on ViewPoint and the Wave ISM, and you can
still use the Archived Recording Browser to quickly review, search, and manage the recordings
(see Appendix A).
Listening to your voice messages and call recordings
To listen to a voice message or call recording, double-click it in any Messages folder. For
instructions on using the audio controls, see “Using the audio controls” on page 2-36.
You can play the message or recording either over your computer's speakers or over your phone.
Choose
Tools > Audio Output to switch audio output from one to the other. You can also use the
button on the right side of the status bar.
Note: You can open other ViewPoint folders while a message is playing and the message will
continue to play. The message stops playing, however, if you open a folder with another audio
control visible, for example, the Greetings folder.
Listening to a voice message as it is being left
To listen to a voice message as the caller is leaving it, without being heard by the caller, see
“Screening a voice message as it is being left” on page 5-9.
Handling your voice messages
You can perform the following tasks on a voice message using a few mouse clicks:
• Forward it to other users. See page 7-5.
• Reply to one or more users directly with a voice message of your own. See page 7-6.
• Return the call, if the Caller ID or contact information is available. See page 7-6.
• Export the voice message as a WAV or MP3 file. See page “Exporting ViewPoint
recordings” on page 2-41.
• E-mail the voice message as a WAV or MP3 file attachment. See page 7-7.
Release 3.0
October 2012