User guide

Handling your voice messages 7-5
Chapter 7: Managing Voice Messages in ViewPoint
Wave ViewPoint User Guide
• Open the contact record of the contact who left the message. See page 7-7.
• Call back the person who left you the message. See page 7-6.
• Associate a message with a contact so the caller is recognized. See page 7-8.
• Delete a voice message. See page 7-7.
• Mark an existing message Private, Unheard, or Urgent. See page 7-8.
• Add notes to an existing message. See page 7-9.
• Send a new voice message to other users. See page 7-12.
Forwarding a voice message
You can forward a voice message, except if it is marked Private, to one or more users. A copy
of the message is sent directly to the voicemail of all recipients.
You can also attach a recording of your own at the beginning of the forwarded message. For
example, “Bob, this is Jim. I received this message and thought you would want to hear it.” Your
recording precedes the forwarded message.
To forward a voice message
1. In any Messages folder, right-click a voice message that you want to forward and select
Forward on the shortcut menu. The Forward Message dialog opens.
2. In the
Available Users list, select the users or groups to whom you want to forward the
message. Selecting a group forwards the message to all members of the group. Select
multiple items by holding the Ctrl key while you select.
3. Click
Add to move the selected users/groups to the Recipients list.
4. Optionally, record a short message that introduces the message you are forwarding. Use
the audio controls (for detailed instructions, see “Using the audio controls” on
page 2-36).
5. Click
Send. A copy of the selected voice message, preceded by your short introductory
message, is forwarded to the recipients. When recipients select the message, they can
view (in the
To field) a list of other users who received the same message. Users can reply
to the sender or to all recipients.
Release 3.0
October 2012