User guide

Handling your voice messages 7-6
Chapter 7: Managing Voice Messages in ViewPoint
Wave ViewPoint User Guide
Replying to a voice message
Replying to a voice message lets you send a recorded reply directly to the voicemail of the user
who sent you the message. You can send the reply to other users as well. Select the message and
choose
Actions > Reply. Then perform steps 3-5 of “To forward a voice message” in the
previous section.
You can reply in this way only to a message left by another Wave user. You cannot send a
message in reply to a message left by an external caller.
Note: Replying to a message sends a new message to another user's voicemail. To call back
the person who left you the voice message, choose
Actions > Place Call instead (see the next
section).
Note: If the user who sent you the message has since been deleted, the
Reply and Reply All
options will be disabled in the Actions menu. In this situation, the sending user’s name will
remain in the messages’s
From field until you switch views, after which it will change to
“Unknown”.
To reply to all recipients of a message
1. Select the message.
2. Click
Actions > Reply to all.
The recipients are listed in the Recipients pane of the Reply to Message dialog.
Calling back the person who left a voice message
You can call back the person who left you a voice message by using the Wave Place Call or the
Speed Dial command. Place Call lets you choose the number to call if several numbers are
available.
Speed Dial returns the call to the default number.
Note: On messages from unidentified callers, Wave places a call to the phone number from
which the message originated. If the message was left by someone calling from an office (PBX)
extension, you might not be able to connect to the correct party.
To call a person back
1. Select the voice message left by the person you want to call back.
2. On the
Actions menu, choose Place Call or Speed Dial.
Release 3.0
October 2012