User guide

Handling your voice messages 7-8
Chapter 7: Managing Voice Messages in ViewPoint
Wave ViewPoint User Guide
Deleting a voice message permanently
To delete a message permanently, hold down the Shift key while you choose the Delete
command. A message is also deleted permanently when you delete it from the Deleted folder or
empty the Deleted folder. See “Managing the Deleted folder” on page 2-33.
Associating a voice message from “Unknown” with a contact
A voice message that appears from “Unknown,” means that Wave could not identify the caller
as a Wave contact or user (Caller ID, if present, is still shown in the
Number column). You can
associate the message with a contact, so that the correct name appears in the Call Monitor and
so that Wave identifies the contact on subsequent calls from that phone.
See “Associating a call or Caller ID number with a contact” on page 10-11 for complete
instructions.
Marking a voice message unheard
To mark an old (heard) voice message as new (Unheard), select the message and then choose
Actions > Mark As Unheard.
Marking a voice message Urgent or Private
You can mark a voice message Urgent, Private, or both. Private messages cannot be forwarded,
and users who share your mailbox cannot play them, reply to them, or call back the sender.
The icons in the columns to the right of the envelope icon show whether a message is Urgent
or Private .
• To mark a voice message Urgent, select the message and choose
Actions > Urgent. Select
the command again to remove its Urgent status.
• To mark a voice message Private, select the message and choose
Actions > Mark As
Private
. After a message is marked Private, it cannot be made not Private again.
Release 3.0
October 2012