Manualshelf

User guide

ManualsBrandsVertical ManualsConsumer electronicsWave
11121314151617181920
1-8
Contents
Wave ViewPoint User Guide
How Wave resolves call rule conflicts - - - - - - - - - - - - - - - - - 11-11
Chapter 12 Customizing ViewPoint
About customizing ViewPoint - - - - - - - - - - - - - - - - - - - - - 12-1
Guide to the Options dialog - - - - - - - - - - - - - - - - - - - - - - - - - 12-1
Customizing phone behavior - - - - - - - - - - - - - - - - - - - - - - 12-3
Recording your voice title - - - - - - - - - - - - - - - - - - - - - - - - - - 12-4
Changing the language of phone command prompts - - - - - - - 12-5
Customizing or turning off call waiting - - - - - - - - - - - - - - - - - 12-6
Changing your personal operator - - - - - - - - - - - - - - - - - - - - - 12-7
Customizing your listing in the dial-by-name directory - - - - - - 12-8
Customizing how long your phone rings - - - - - - - - - - - - - - - - 12-9
Configuring the ViewPoint Softphone - - - - - - - - - - - - - - - 12-10
Customizing incoming call behavior - - - - - - - - - - - - - - - - 12-13
Customizing voice message behavior - - - - - - - - - - - - - - 12-15
Setting voice messages playback order - - - - - - - - - - - - - - - 12-15
Playing a sound when a new message arrives - - - - - - - - - - 12-16
Customizing ViewPoint for operators - - - - - - - - - - - - - - - 12-17
Customizing the ViewPoint display - - - - - - - - - - - - - - - - 12-17
Changing ViewPoint’s language - - - - - - - - - - - - - - - - - - - - 12-18
Defining double-click behavior in the Contacts folder - - - - - - 12-19
Customizing columns - - - - - - - - - - - - - - - - - - - - - - - - - - - - 12-20
Other customization options - - - - - - - - - - - - - - - - - - - - - 12-21
Chapter 13 Running Contact Center Reports
About the Contact Center Reporter - - - - - - - - - - - - - - - - - 13-1
Running a report - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 13-3
Using the Contact Center Reporter toolbar in Excel - - - - - - - - 13-4
Shared and local reports - - - - - - - - - - - - - - - - - - - - - - - - - - - 13-5
Reporting on outbound Contact Center calls - - - - - - - - - - - - - 13-5
Backups of original reports - - - - - - - - - - - - - - - - - - - - - - - - - 13-6
Do not modify Contact Center report templates! - - - - - - - - - - 13-6
Setting Reporter options - - - - - - - - - - - - - - - - - - - - - - - - - 13-6
Setting general Reporter options - - - - - - - - - - - - - - - - - - - - - 13-6
Release 3.0
October 2012