User guide

Knowing when you have new voice messages 7-14
Chapter 7: Managing Voice Messages in ViewPoint
Wave ViewPoint User Guide
E-mail, pager, and call notifications
Wave can alert you by e-mail, page, or phone call whenever you receive a new voice message.
This feature is handy if you are working at a remote location without ViewPoint. You can then
call your office and hear your messages. Your Wave system administrator can set up e-mail,
pager, and call notification for you.
You can receive notification for all voice messages, or for urgent messages only. You can also
receive notifications only on specific days or at specific times. See “Scheduling notifications”
on page 7-19.
Note:
• For e-mail notification to work properly, the Wave ISM must be configured correctly. See
your Wave system administrator if you encounter any problems.
• Notification is sent only for new voice messages, not new call recordings.
Setting up e-mail notification
E-mail notification messages include the caller's name (if available), the phone number at which
the call originated, the extension at which the message was left, the message length, and any
notes associated with the message. You can even have Wave attach the voice message itself to
the e-mail as an audio file so that you can play it wherever you are.
Release 3.0
October 2012