User guide

1-9
Contents
Wave ViewPoint User Guide
Setting individual report options - - - - - - - - - - - - - - - - - - - - - - 13-8
Using Excel tabs to view report results - - - - - - - - - - - - - - - 13-9
Totals on the Data tab - - - - - - - - - - - - - - - - - - - - - - - - - - - - 13-9
Using the Report Options tab in Excel - - - - - - - - - - - - - - - - - 13-9
Printing and scheduling reports with the Report Runner - 13-10
Using the Report Runner - - - - - - - - - - - - - - - - - - - - - - - - - 13-11
Running the Report Runner without a command line statement - - -
13-12
Available reports overview - - - - - - - - - - - - - - - - - - - - - - 13-13
Call Log report - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 13-14
Filtering Call Log data by column - - - - - - - - - - - - - - - - - - - - 13-15
Call Transfer report - - - - - - - - - - - - - - - - - - - - - - - - - - - 13-16
Reading the Call Transfer report - - - - - - - - - - - - - - - - - - - - 13-16
Grouped Service Level report - - - - - - - - - - - - - - - - - - - - 13-17
Reading the Grouped Service Level report - - - - - - - - - - - - - 13-17
Outbound Call Comparison report - - - - - - - - - - - - - - - - - 13-18
Reading the Outbound Call Comparison report - - - - - - - - - - 13-18
Outbound Calls by Phone Number report - - - - - - - - - - - - 13-19
Reading the Outbound Call by Phone Number report - - - - - 13-19
Outbound Long Distance Summary report - - - - - - - - - - - 13-20
Before running the Outbound Long Distance Summary report 13-20
Reading the Outbound Long Distance Summary report - - - - 13-21
Unanswered Calls During Business Hours report - - - - - - 13-22
Reading the Unanswered Calls During Business Hours report 13-22
User Call Trends report - - - - - - - - - - - - - - - - - - - - - - - - 13-23
Reading this report - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 13-23
Chapter 14 Using the ViewPoint Mobile App
Appendix A Using the Wave Archived Recording Browser
About the Wave Archived Recording Browser - - - - - - - - - - A-1
Running the Archived Recording Browser - - - - - - - - - - - - - A-2
Searching for recordings - - - - - - - - - - - - - - - - - - - - - - - - - A-3
Starting a new search - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - A-3
Release 3.0
October 2012