User guide

Managing voicemail greetings 7-25
Chapter 7: Managing Voice Messages in ViewPoint
Wave ViewPoint User Guide
The personal status default greeting
This icon identifies the personal status greeting. The personal status default greeting is
used by all personal statuses unless a specific personal status is configured to use a
different greeting. (See “Modifying a personal status” on page 3-8.) Note that this
column is called
Is Default in the Show Columns dialog.
The active greeting
This icon identifies the greeting that Wave plays by default when callers reach your
voicemail. Only one greeting at a time can be the active greeting. Callers may hear a
greeting other than your active greeting if you specify a different greeting in a call rule,
routing list, or personal status. Note that this column is called
Is Active in the Show
Columns dialog.
Greeting hierarchy
A routing list, a call rule, and your active greeting can all specify a different greeting to play
when the caller reaches the final action of your routing list (usually the final action is your
voicemail). In case of a conflict, the routing list’s greeting (if one is specified) overrides all other
settings.
Release 3.0
October 2012