User guide

Synchronizing Wave voice messages and contacts with your e-mail program 7-29
Chapter 7: Managing Voice Messages in ViewPoint
Wave ViewPoint User Guide
• If you move a message to any other folder on the Exchange side, Wave Mail permanently
deletes the message on the Wave side.
• If you rename the Wave Saved Messages folder, Wave Mail continue to use it with the
new name.
• If you delete the Wave Saved Messages folder on the Exchange side, Wave Mail will
re-create it automatically the next time it needs it to synchronize a message residing in the
Saved folder on the Wave side.
How you can listen to and act on synchronized voice messages
With Wave Mail, you can listen to and manage your voice messages in any of the following
ways:
• Via the phone, using the phone commands. See the Wave Phone User Guide for details.
• Via ViewPoint, as described earlier in this chapter.
• Via your e-mail program. See its documentation for details.
About potential conflicts between Wave Mail and Exchange or Outlook rules
If you have Exchange or Outlook rules for processing messages, it is possible that one or more
rules may be executed on a message that interfere with the expected synchronization between
Wave Mail and Exchange. For example, a rule might move a message to another folder, causing
a voice message to be deleted before you have a chance to listen to it.
To avoid conflicts of this type
1. Define a new rule and make it the first rule to be executed before any other rules.
2. Configure that rule to identify incoming voice messages delivered to the user’s Exchange
Inbox by Wave Mail. For example, the rule could search for “Voicemail: From” in the
message subject, or use other identification logic that applies to a particular user.
Release 3.0
October 2012