User guide

The Call Log folder 8-5
Chapter 8: Using the Call Log Folder
Wave ViewPoint User Guide
DID
On incoming lines, your Direct Inward Dial number if the caller
used it to call you. DID is not applicable for outgoing lines.
Device
On incoming lines, the trunk or station number at which the call
was placed. On outgoing lines, your station number.
Dial String
Digits that Wave actually dialed over the trunk, which can be
different than the digits Wave displays in a contact's phone
number. For example, a dial string can contain an international
or long-distance access code, least-cost routing information, or
dialing prefix or suffix.
Left Message
A check in this field indicates that the caller left a voice
message.
Result
How the call ended. The possible outcomes are:
Abandoned. Caller hung up before the call was answered.
Connected. Caller was connected to a party.
To voice mail. Caller went to voice mail, but did not necessarily
leave a message.
Blind transfer. A blind transfer sent the caller to another party.
See note below.
Supervised transfer. A supervised transfer sent the caller to
another party. See note below.
Login. Caller logged in to a valid Wave user account.
Login failed: Caller attempted to log in to a Wave user account,
but failed to enter a valid password within the maximum number
of retries allowed.
No Answer. Outbound call was not answered.
Unknown. Wave was unable to identify the outcome of the call.
Call Details Columns (continued)
Column Description
Release 3.0
October 2012