User guide

Reporting on the Call Log 8-9
Chapter 8: Using the Call Log Folder
Wave ViewPoint User Guide
Reporting on the Call Log
If you want to create reports based on the contents of your Call Log, you can run the Wave
Contact Center Reporter by choosing
Tools > Reports. In order to use the Contact Center
Reporter, you must have permission to do so and it must be licensed on your system.
For help about a particular report, click Help on the Contact Center Reporter toolbar in Excel,
or choose Help in the Contact Center Reporter dialog. See your Wave system administrator for
more about using the Contact Center Reporter.
Release 3.0
October 2012