User guide

Wave ViewPoint User Guide
Chapter 9
Call Forwarding and Routing Lists
CHAPTER CONTENTS
About call forwarding and routing lists
Vertical Wave provides two ways of receiving your calls at a phone other than your own,
ensuring that you do not miss important calls when you are away from your desk:
•
Call forwarding. You send your incoming calls to ring at another phone. You can forward
to another extension or an external number (for example, your home phone number).
Click
Tools > Call Forwarding to forward your calls to another number (see “Forwarding
calls” on page 9-2).
Note: By default, when you forward your calls to a remote phone, the forwarded calls do
not appear in the ViewPoint Call Monitor and you cannot use ViewPoint call handling
features on the calls. Your Wave administrator can optionally configure your account so
that these calls appear in the ViewPoint Call Monitor.
•
Routing lists. Your incoming calls try a series of phone numbers until you answer at one
of them. You can also specify how your calls are handled when you are on the phone or
do not answer. Open the Routing Lists folder to create routing lists (see “Using routing
lists” on page 9-5).
About call forwarding and routing lists. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-1
Forwarding calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-2
Using routing lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-5
Release 3.0
October 2012