User guide

Using routing lists 9-6
Chapter 9: Call Forwarding and Routing Lists
Wave ViewPoint User Guide
Keeping calls from “sticking” at voicemail in a series of external numbers
If you have a routing list that tries to reach you at a series of external numbers, you don’t want
calls at an unanswered step to be “answered” by voicemail there. To avoid this, make sure that
Prompt recipient to accept or decline call is checked for each routing list step. (See “Creating a
routing list using the Routing List Editor” on page 9-11 for instructions.) With this setting,
unless the call is actively accepted, it continues down your routing list.
Routing lists for individual callers
By using call rules, you can have Wave use a specific routing list for a specific caller or group
of callers. For example, you can have a routing list for important customers that includes trying
your mobile phone and another routing list for everyone else that only rings your extension. See
Chapter 11 for more information.
Caller options while following a routing list
When a routing list moves to the next action, Wave can alert the caller and offer the following
choices:
• Press 1 or stay on the line to try the next number.
• Press 2 to leave a voice message.
• Press 3 to return to the auto attendant.
• Press 0 to transfer to the Operator. If you have defined a personal Operator, the call
is transferred to that extension. If you have not defined a personal Operator, the call
is transferred to your office’s Operator extension.
You can specify whether Wave offers these choices for each action in the routing list. See
“Creating a routing list using the Routing List Editor” on page 9-11.
Release 3.0
October 2012