User guide

Accessing Wave 1-2
Chapter 1: Introducing Vertical Wave
Wave ViewPoint User Guide
Accessing Wave
You can access Wave in any of the following ways. Each method is described below.
• Wave ViewPoint
• Wave TAPI Service Provider and Contact Manager Assistant
• Your phone
Using ViewPoint
This manual describes how to use ViewPoint, Wave’s easy-to-use Windows interface. With
ViewPoint you can point and click to play voice messages and place calls, access contacts and
users, and more. To jump right into using Wave ViewPoint, skip to Chapter 2.
Using the Wave TAPI Service Provider and Contact Manager Assistant
If you make extensive use of contact management applications or customer relationship
management software that are TAPI-compatible, such as Microsoft Outlook, GoldMine,
GoldMine FrontOffice 2000, or Act!, you can install the Wave TAPI Service Provider and place
Wave calls to contacts directly from those applications. You do not need to have Wave
ViewPoint installed on your computer to use the TAPI Service Provider.
The TAPI Service Provider links your contact management applications to your Wave phone,
just as Wave ViewPoint is linked to your phone. After the TAPI Service Provider is installed,
you can use your contact manager application’s Place Call feature to call its contacts using your
Wave phone. Ask your Wave system administrator to install the Wave TAPI Service Provider,
and then follow the instructions in your contact manager application for placing calls.
You can also install the Wave Contact Manager Assistant (CMA) and receive screen-pops for
calls that show the name, the Caller ID, and the time of day of the call. You do not need to have
Wave ViewPoint installed on your computer to use the CMA.
Note: With Act!, you can receive screen-pops without installing the CMA.
For more information, see the Wave TAPI Service Provider Help and the Wave Contact
Manager Assistant Help.
Release 3.0
October 2012