User guide

Using routing lists 9-13
Chapter 9: Call Forwarding and Routing Lists
Wave ViewPoint User Guide
Note: Calls routed to another extension do not follow call forwarding or routing
lists in effect at that extension. To send calls to another extension so that they follow
that extension’s forwarding or routing list, use a final routing list action of
Transfer
To
extension.
You cannot route calls to an auto attendant or call center queue as a routing list
action, but you can do so by using a final action of
Transfer To extension.
•
Call Group. This action directs calls to one or all members of the Group that you
specify. For more about calling a Group, see “Routing calls to groups” on
page 9-18.
•
Call Group. Select the Group to call. Click to create a new Group.
•
Method. Select one of the following ways to ring the Group’s phones:
•
Individually in a round robin. The call tries each user or contact in the
Group in order until it is answered, starting with the next member in line
after the one who answered the preceding call.
•
Sequentially from the top down. The call tries each user or contact in the
Group in order until it is answered, starting with the first.
•
Simultaneously. The default numbers or Preferred Locations of all users
and contacts in the Group ring simultaneously, and the call goes to the
first who accepts it.
•
Ring this group for __ seconds. Specify the length of time each Group phone
should ring before the call tries the next phone in the Group.
Note: If you create a public ViewPoint group and give it an extension (making it a
dialable Voicemail distribution group), the ViewPoint group no longer appears in the
Call Group drop-down list. This is functioning as designed—groups with extensions
are filtered out from any workflow that would make them dialable.
•
Play greeting. This action does not ring a phone, but instead plays the caller the
greeting that you select from the
Greeting drop-down list. You can also play a
greeting as part of each action and before the final action. To record a new greeting
from this dialog, click . See “Recording a new greeting” on page 7-26.
While any greeting is playing, the caller can press 0 to transfer to the Operator or 1
to leave a voice message. You might want your greeting to mention these options.
Release 3.0
October 2012