User guide

Using routing lists 9-15
Chapter 9: Call Forwarding and Routing Lists
Wave ViewPoint User Guide
• Prompt recipient for password. The person who answers the phone hears, “Call for
<your voice title>. Please connect me.” To be connected to the caller, you must
enter your Wave password. Using this option ensures that only you can receive your
calls at the external phone number.
Note: This option is available only if you have recorded a voice title. See
“Recording your voice title” on page 12-4 for more information.
•
When calling a Group:
• Do not call if member is on the phone. When this option is selected, calls sent to a
ViewPoint Group by the routing list will not be offered to any Group member who
is off-hook or in Do Not Disturb mode.
•
Prompt recipient for password applies only to external numbers in the Group.
•
Prompt recipient to accept or decline call is automatically selected when calling a
Group.
For more about calling a Group in a routing list action, see “Routing calls to groups” on
page 9-18.
•
Prompt caller before trying this action. This option is available for a “Call Preferred
Location”, “Call Another Location”, or “Call Group” action. Select this checkbox to play
the caller a message before the routing list tries this action. Select the message to play
from the drop-down list. You can select one of your greetings or
System menu to try the
next location
, which says “There was no answer at that location. To try the next location,
press 1. To leave a message, press 2. To return to the main menu, press 3.” Click to
create a new greeting.
Handling calls differently if you do not answer or are busy
When you have finished creating the routing list’s actions, click the If not answered or busy tab
of the Routing List dialog, to set the routing list’s final action. Final actions are performed on
calls that are still unanswered after trying all the actions.
Note: To specify different final actions for busy and no-answer states, see the next section,
“Handling busy station calls differently than calls not answered.”
Release 3.0
October 2012