User guide

Using routing lists 9-16
Chapter 9: Call Forwarding and Routing Lists
Wave ViewPoint User Guide
To specify a final action, make the following choices
• Play Greeting. Check to play a greeting before the final action, then choose the greeting
from the drop-down list. For information about the System hold greeting, see the
Pause
and repeat
final action in the following list.
Important: Under most circumstances you should select this check box and select
Active
as the greeting. For information, see “Using greetings with routing list final actions” on
page 9-20.
•
Action. Select the final action from the drop-down list. The following table describes the
possible final actions.
Final Action Description
Take a message. The call is sent to your voicemail.
Hang up. The call is disconnected.
Prompt to hang up. Internal callers are disconnected. External callers
are prompted to choose to end the call or to stay
on the line for more options. Callers who want
more options are transferred back to your
company’s auto attendant if one exists.
Transfer to extension. The call is transferred to an extension that you
select on the
Extension drop-down list, for
example, an operator, a coworker who handles
your calls, or an auto attendant. The transferred
call is treated as a new call to that extension. If no
one answers at that extension, the call follows that
extension's routing list.
Transfer to external
number.
The call is transferred to the external number that
you enter in the
Number field.
Transfer to other
voicemail.
The call is sent directly to another extension’s
voicemail. Select an extension from the
Mailbox
drop-down list.
Release 3.0
October 2012