User guide

Using routing lists 9-17
Chapter 9: Call Forwarding and Routing Lists
Wave ViewPoint User Guide
Handling busy station calls differently than calls not answered
You can optionally specify two final actions—one for situations when your station is busy, one
for situations when each action rings and goes unanswered. This allows you to handle calls
differently when you’re on a call vs. when you’re away from your phone(s). For example, you
can have a special greeting that plays when you’re on a call, that says, “I'm on the phone right
now, please leave a message.”
To use this feature, check
Handle busy calls differently, and specify a final action for when your
line is busy. See the next section for additional information. If unchecked, the one final action
is used in both situations.
Note: Wave can detect a routing list action as “busy” only when it is a Wave station. External
numbers and Groups cannot trigger the “busy” final action.
Using “Handle Busy Calls Differently”
When you check
Handle busy calls differently, the action you pick behaves differently from a
normal final action. As soon as the routing list encounters a busy station, the final action
triggers, skipping any subsequent actions. For example, if you have one action that tries your
office station and a second that tries your cell phone, with
Handle busy calls differently set to
“Take a message,” and a call comes in while your station is busy, the call is sent to your
voicemail without trying your cell phone.
Pause and repeat. The caller holds for the number of seconds you
define in the
Pause duration field, and then begins
the routing list again. During the pause, callers
can press
0 for the operator or 1 to leave a voice
message. The greeting you choose can mention
these options.
The special prerecorded greeting called the
System Hold Greeting says, “The person you are
calling is unavailable. To hold, please stay on the
line. To leave a message, press 1.” It does not
mention the option to press 0 for the operator.
Final Action Description
Release 3.0
October 2012