User guide

Teaching Wave to recognize your contacts 10-8
Chapter 10: Managing Contacts and Groups
Wave ViewPoint User Guide
Recording a voice title for a contact
1. In the Contacts folder, select the contact for whom you want to record a voice title and
choose
File > Open.
2. In the Contact dialog, click the Caller Identification tab.
3. Record the
Voice Title by using the audio controls. See “Using the audio controls” on
page 2-36 for instructions.
4. Click
OK.
Note: Wave can play the voice titles of contacts over your computer speakers automatically
when those contacts call. See “Customizing incoming call behavior” on page 12-13 for more
information.
Placing calls to your contacts
You can place a call to a contact with a phone number using ViewPoint. See “Placing a call” on
page 6-1 for instructions.
Teaching Wave to recognize your contacts
Wave’s more advanced features depend on Wave recognizing your contacts. You can teach
Wave to recognize your contacts in the following ways:
• By recognizing the Caller ID number or name of the contact’s phone.
• By recognizing a special number you give to the contact to dial after your extension,
called a Contact PIN. By using Contact PINs, Wave can recognize contacts regardless of
the phone they use to call.
Note: Wave automatically identifies other Wave users when they call from their stations or
their public numbers.
The benefits of having Wave recognize contacts include:
• Their names appear in the Call Monitor while the phone is ringing to let you know who is
calling.
• Their names are displayed on your Caller ID phone, if you have one.
Release 3.0
October 2012