User guide

Teaching Wave to recognize your contacts 10-12
Chapter 10: Managing Contacts and Groups
Wave ViewPoint User Guide
You can teach Wave to recognize a caller by Caller ID name instead of the phone number. This
can be useful, for example, if the contact calls from a company with a PBX that randomly
assigns phone numbers to trunks but uses a Caller ID name that remains the same.
Note: You cannot associate a phone number or Caller ID text with a public contact unless you
have permissions to edit public contacts. You can, however, label an individual call as being
from a public contact.
To associate a call with a contact
1. Click one of the following:
• An active call in the Call Monitor folder
• An entry for a call in the Call Log folder
• A voice message in any Messages folder
2. Click on the toolbar. The Associate dialog opens.
Release 3.0
October 2012