User guide

Teaching Wave to recognize your contacts 10-14
Chapter 10: Managing Contacts and Groups
Wave ViewPoint User Guide
Understanding name and number on Caller ID
When you receive a call, Wave receives two pieces of information about where the call
originated: the phone number and the Caller ID name. You can associate either of these items
with a contact.
Depending on where the call originated, one item may work better than the other, as the
following examples illustrate:
•
If the call is from a home phone (for example, ANTANDER,LOU - 6178380405). In this
case, where both the number and name are unique, either could be used for association.
•
If the call is from a company with many phone lines (for example, Vertical Comm -
6175641121). In this case the phone number may change with every call, because the
office’s PBX system uses a random trunk for all outgoing calls. The Caller ID name,
however, remains constant, so you should use that for association.
•
If the call is from a standardized Caller ID name (for example, california - 7605550807).
In cases where the Caller ID name is standardized for many different phones, you should
use the phone number for association.
Using contact PINs for guaranteed recognition
Contact PINs provide a guaranteed way for callers to be recognized by Wave whenever they
call. A contact with a PIN can call from any phone number and be identified by Wave.
Contact PINs are unique numbers that you give out to contacts. Contacts add their PINs to your
extension when they call you.
Note: You cannot enter a contact PIN for a public contact.
Example: Your extension is 177, and you give Mr. Jones a contact PIN of 55. Mr. Jones calls
your office, and when prompted to enter your extension, he types in 17755. Wave is thus
assured of identifying this call as coming from Mr. Jones.
Example: You have a car for sale, so you could advertise it in the paper with your extension
plus a contact PIN (for example, “Call me at ext. 17756”). Set up the contact as “Car buyer”
with a PIN of 56. Now when anyone calls about the ad, it appears as from “Car buyer” in your
Call Monitor.
Release 3.0
October 2012