User guide

Opening contacts from within other folders 10-15
Chapter 10: Managing Contacts and Groups
Wave ViewPoint User Guide
To enter a contact PIN
1. In the Contacts folder, double-click the contact for whom you want to create a contact
PIN. The Contact dialog opens.
2. Click the Caller Identification tab.
3. Under
Contact PIN, enter the number that you intend to give to this contact. If the contact
PIN you entered conflicts with one already created, Wave prompts you to enter a different
number.
4. Click
OK.
Opening contacts from within other folders
After an incoming call has been identified as coming from a contact, you can easily open the
contact record from a Messages folder (if the contact left a voice message) or the Call Log
folder. Select the call or voice message, and then choose
Actions > Open Contact.
Synchronizing your Wave contacts with your e-mail program
You can use Wave Mail to synchronize your contacts between Wave and your e-mail program.
For details, see “Synchronizing Wave voice messages and contacts with your e-mail program”
on page 7-27.
Using contacts maintained in another contact manager
If you make extensive use of another TAPI-compatible contact manager or customer
relationship management application such as Microsoft Outlook, GoldMine or FrontOffice
2000, or Interact Commerce Corporation’s Act!, you can place Wave calls to your contacts from
those applications by using the Wave TAPI Service Provider. See your Wave system
administrator about installing the TAPI Service Provider, and then follow your contact
manager’s instructions for placing calls. Calls placed by other applications still appear in your
Wave Call Log and Call Monitor folders.
Release 3.0
October 2012