User guide

Using ViewPoint Groups 10-17
Chapter 10: Managing Contacts and Groups
Wave ViewPoint User Guide
Importing contacts into Wave
You can import contacts into Wave:
• From a CSV file generated via Wave
• From a CSV file generated from another contact manager such as Microsoft Outlook
For details, see “Importing and exporting Wave items” on page 2-37.
Using ViewPoint Groups
A ViewPoint Group is a group of related extensions or contacts. (Extensions in Wave include
users, Contact Center queues, and auto attendants.)
With a Group you can:
• Send, reply, or forward a voice message to the Group. All users with voice mailboxes in
the Group receive the message at once. See “Sending a message directly to a user’s
voicemail” on page 7-12.
• Create a call rule for the Group. Incoming calls from any user or contact in the Group are
handled according to the call rule. For example, you can have a custom voicemail
greeting that plays for all the members in your “VIP group.” See Chapter 11 for more
information.
• View any extension in your Group when transferring calls, which makes it easier to pick
the right recipient. You can set any Group to appear as a tab in the Extensions section of
the Transfer To dialog. For example, you can define the members of your Sales
department as a Group, including a Station Hunt Group or a special Sales auto attendant.
When you have a call for the Sales department, you can click the Sales tab and see all the
department members at a glance, along with their current personal statuses. See
“Transferring a call” on page 5-11, and “Extensions list tabs” on page 4-3.
• Create a routing list that distributes calls to the users and contacts in a Group according to
the distribution algorithm you choose. See “Routing calls to groups” on page 9-18.
Release 3.0
October 2012