User guide

Using ViewPoint Groups 10-20
Chapter 10: Managing Contacts and Groups
Wave ViewPoint User Guide
Note: Contact Center queue and auto attendant extensions in a Group are not processed
by a routing list the same way that user extensions and contacts are processed. If a routing
list step calls a Group and the next member in the Group is a queue or auto attendant,
processing stops and the call is sent to the voice mailbox of the current step. For this
reason, you may want to reorder the members of a Group in order to maximize the chances
for a call to be answered. For example, if your routing list processes calls using the
Sequentially from the top down method, consider moving non-user extensions to the
bottom of the list.
4. Click
OK.
Each ViewPoint Group can appear as a tab in your Extensions list. For more information, see
“Extensions list tabs” on page 4-3.
Release 3.0
October 2012