User guide

The Call Rules dialog 11-3
Chapter 11: Using Call Rules
Wave ViewPoint User Guide
Examples of how you can use call rules
• Calls from your “Prospects” Group can follow a routing list that tries you at several
locations in the office during business hours.
• During your lunch hour, you can have a special “At lunch” greeting that plays to callers
before sending them to voicemail.
• You can have the privacy of Do Not Disturb activate automatically every day at 6:00 pm,
but only for internal callers.
• You can create a contact called “Nuisance Callers” and associate the phone numbers of
salespeople with that contact. Those callers can follow a routing list that plays a greeting
and then hangs up without ringing your phone. The greeting can say, “I’m sorry. I don’t
accept calls from salespeople during business hours.”
The Call Rules dialog
The Call Rules dialog lets you view and manage your call rules. To open the Call Rules dialog,
choose
Tools > Call Rules.
The top pane of the Call Rules dialog displays the call rules you have created. Call rules that are
active display with a check mark in the Enabled column. Click a call rule to see its description
in the bottom pane. You can click the links in the bottom pane description to edit elements of
the selected call rule.
Release 3.0
October 2012