User guide

Creating a new call rule 11-5
Chapter 11: Using Call Rules
Wave ViewPoint User Guide
2. Check either or both of the following options:
•
From people or Group. Check to have the call rule trigger on calls from certain
individuals, groups, or categories of calls. Click
people or Group in the bottom pane
to select which people trigger the rule. See “Specifying people that trigger a call
rule” on page 11-6 for instructions.
•
During dates and times. Check to have the call rule trigger on calls that arrive
during certain dates and times. Click
dates and times in the bottom pane to specify
when the rule triggers. See “Specifying dates and times to trigger a call rule” on
page 11-7 for instructions.
3. Click
Next. The Actions page of the Call Rule Wizard opens, where you can specify what
actions the call rule performs on calls that trigger it.
4. Check the following options singly or in combination:
•
Play the specified greeting, if the call goes to voicemail. Check, then click the
greeting link in the bottom pane, to specify a greeting that the caller hears if the call
goes to your voicemail.
•
Send the call directly to voicemail. Check to have the call rule send incoming calls
to your voicemail without ringing your phone.
•
Offer the call to me, even if I am not taking calls. If checked, calls that trigger the
rule will always ring your phone, overriding your Do Not Disturb.
•
Follow the specified routing list. Check, then click the routing list link in the bottom
pane, to specify a routing list that the call rule uses to route the call.
Release 3.0
October 2012