User guide

Creating a new call rule 11-8
Chapter 11: Using Call Rules
Wave ViewPoint User Guide
To base the call rule’s activation on your system’s business hours, click one of the options in the
top group. Click the link to view your system’s schedule for business hours and holidays. After
making your selection, click
Finish.
To activate the call rule according to another schedule, click
During custom hours, then click
Next. See the next section, “Specifying custom hours.”
Specifying custom hours
If you selected
During custom hours as your schedule condition, click Next on the During Dates
and Times page to open the next Wizard page, where you can specify when the call rule
activates.
To have the call rule activate on a daily or weekly basis
1. On the Weekly tab, check the days on which you the call rule to activate. The call rule
will activate every week on that day during the times specified.
2. To edit the active hours for a day, click the button for that day. You can also type in
the hours using hyphens for a range and commas to separate multiple ranges. For
example: 9:00 AM - 12:00 PM, 1:00 PM - 5:00 PM.
3. Click
Finish.
Release 3.0
October 2012