User guide

Wave ViewPoint User Guide
Chapter 2
Using ViewPoint
CHAPTER CONTENTS
About ViewPoint
ViewPoint provides a central place to manage your calls, voicemail, contacts and Wave account
in an easy-to-use, graphical Windows interface. In ViewPoint you can quickly and easily drag
and drop to transfer or conference calls, point and click to hear voice messages or call people
back, set up call rules and “follow me” call forwarding to handle important callers, monitor
Contact Center queues, and more.
Another option for iOS devices (iPhone, iPad, and iPod Touch) is to use the ViewPoint Mobile
App to make and take calls and access some ViewPoint features. For details, see Chapter 14.
Even without ViewPoint, you can still access many Wave functions by using the phone
commands. For details, see the Wave Phone User Guide.
About ViewPoint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Logging on to ViewPoint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
Exiting ViewPoint. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18
Elements of the ViewPoint window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19
Working in ViewPoint folders. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-22
Organizing items in folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-31
Sharing folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-35
Using the audio controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-36
Importing and exporting Wave items. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-37
Release 3.0
October 2012