User guide

Customizing ViewPoint for operators 12-17
Chapter 12: Customizing ViewPoint
Wave ViewPoint User Guide
Customizing ViewPoint for operators
If you are an Operator user, you can use the following options to make your tasks easier and
faster:
•
Transfer calls by dragging-and-dropping to the Phonebook pane. If you display the
Phonebook pane in the Call Monitor folder, you can transfer a call by dragging it from the
Call Monitor to a contact or an extension. This action performs a blind transfer. See
“Adjusting the Phonebook Pane layout in the Call Monitor” on page 2-26 and “Dragging
and dropping items” on page 2-28.
•
Resize the Transfer To dialog. You can make the Transfer To dialog larger so that you can
see more users and more columns at a glance. Wave remembers the new size of the
Transfer To dialog whenever you open it.
•
View users by Group. In the Extensions list and Transfer To dialog, each Group can be
represented by a tab that lists its members. You can create Groups that represent the
departments of your office, so that when transferring calls, you can see at a glance all the
users in a given department. For example, if you have to transfer a call to Sales, you can
click the Sales tab (for the Sales Group) and see all the members of the Sales department
and their current personal statuses. See “Extensions list tabs” on page 4-3.
•
Manage all parked calls together. Right-click any Call Monitor tab, choose Show Tabs,
and add the
Parked tab.
Customizing the ViewPoint display
You can customize your ViewPoint display in any of the following ways:
• Change ViewPoint’s language. See page 12-18.
• Define double-click behavior in the Contacts dialog. See page 12-19.
• Customize columns. See page 12-20.
Release 3.0
October 2012