User guide

Running a report 13-5
Chapter 13: Running Contact Center Reports
Wave ViewPoint User Guide
Shared and local reports
Reports can be either shared or local, as follows:
• Shared reports are stored on the Vertical Wave Server and can be run from any
ViewPoint PC. Shared reports are indicated in the Reporter dialog by (blank report)
or (report with data) in the Shared/Data column.
The default path for shared reports on the Wave Server is:
C:\Program Files\Vertical Wave Server\Reports
• Local reports are stored on the ViewPoint PC itself, and can only be run from that PC.
Local reports are indicated in the Reporter dialog by in the Shared/Data column.
The default path for local reports is:
C:\Program Files\Vertical Wave\ViewPoint\Reporter\Reports
The reports that come with Wave are all shared reports.
To share a local report
1. Select the report in the Reporter dialog.
2. Choose
File > Share.
After sharing a report, click the
Refresh Report button on the Reporter dialog toolbar to see the
shared report in the Reporter dialog.
Reporting on outbound Contact Center calls
For agents’ outbound calls to appear in reports, the agents must place their calls as the queue
rather than as themselves. To do so, use the ViewPoint status bar. See “The Status Bar” on page
2-21.
Release 3.0
October 2012