User guide

Setting Reporter options 13-6
Chapter 13: Running Contact Center Reports
Wave ViewPoint User Guide
Backups of original reports
Because a user can accidentally overwrite a shared report by sharing one of his own reports with
the same name, backup copies of the original Wave report templates are provided in the
Reports_backup directory in the Wave Server directory.
Do not modify Contact Center report templates!
Important: Wave maintains report template (.XLT) files on the ViewPoint PC for its internal
use. Do not modify these as a means of editing the Wave reports. If you do, your changes will
be lost, because Wave regularly overwrites the reports. To modify a report template, save the
XLT file with a different name so that it is not overwritten by the Reporter.
Setting Reporter options
You set Reporter options in several ways:
• Setting general Reporter options. See page 13-6.
• Setting individual report options. See page 13-8.
Setting general Reporter options
Some reports will not run unless you have set general Reporter options. To do so, you must have
Administrator permissions.
Release 3.0
October 2012