User guide

Setting Reporter options 13-7
Chapter 13: Running Contact Center Reports
Wave ViewPoint User Guide
To set general Reporter options
1. From the Reporter, choose Tools > Options. The Options dialog opens.
2. Under
Toll-free options, enter the prefixes of phone numbers that are free to dial from the
local Wave Server. These include your local area code as well as any toll-free area codes
such as 800 and 888. Separate entries with commas. You do not need to enter
long-distance prefix digits, such as the “1” in the U.S.
If your entire local area code is not free, you can enter each free exchange as the area
code plus exchange, for example 508452, 508673.
3. Under
In-state options, use the following fields to define how in-state calls appear on the
outbound call reports:
•
Label for in-state category. Type the name for in-state calls that will appear on the
x-axis of reports that use this option.
•
Enter in-state... Enter a list of area code and exchanges that are in your State but not
free, for example area codes in your State other than your local one. You do not
need to enter long-distance prefix digits, such as the “1” in the U.S.
Release 3.0
October 2012