User guide

Using Excel tabs to view report results 13-9
Chapter 13: Running Contact Center Reports
Wave ViewPoint User Guide
Using Excel tabs to view report results
Most Wave reports contain the following tabs in Excel:
•
Report. A graphical presentation of the data.
•
Data. A numerical presentation of the data.
•
Report Options. A worksheet showing the options selected for the report.
Totals on the Data tab
Sometimes totals on the Data tab appear to be inaccurate. This is usually due to the way Excel
presents numbers, rounding them to the number of displayed digits. The total is always formed
by taking the sum of the complete numbers, then rounding. For example:
Using the Report Options tab in Excel
Most users should not try to change the report parameters by changing the data on the Report
Options tab. Instead, click
Report Options on the Reporter toolbar and enter new parameters in
the Options dialog, as described earlier in this section.
The Report Options tab in Excel is for those who want to print out the full workbook, with a
record of the selected options. Macro writers and other skilled spreadsheet users can also use
the tab to generate reports without using the Report Options dialog.
Displayed numbers Complete numbers
6.47
5.87
6.4650
5.8699
Total
s
12.33 12.3349
Release 3.0
October 2012