User guide

Printing and scheduling reports with the Report Runner 13-10

Chapter 13: Running Contact Center Reports

Wave ViewPoint User Guide

Printing and scheduling reports with the Report Runner

The Report Runner enables you to create a desktop shortcut for running and printing a report.

You can then run the report just by clicking the shortcut. You can choose whether to send the

report to a printer or a file.

You can also use the Windows Task Scheduler to run the Report Runner at any time and interval

you choose. See Windows Online Help for the Task Scheduler for more information.

To create a Report Runner shortcut for running a report

1. Create a shortcut to the Report Runner file,

Tvrrun.exe

. The default location for the

Report Runner file is:

C:\Program Files\Vertical

Wave\ViewPoint\Reporter\TVRRun\Tvrrun.exe

For instructions on creating a shortcut, see your Microsoft Windows documentation.

2. Right-click the shortcut and choose

Properties.

3. In the

Target field, add the following after the path:

• The path to the XLS file of the report you want to run.

• (optional) -C to send the chart report to your default printer.

• (optional) -T to send the data report to your default printer.

• (optional) -S <output file> to print the report to a file. If you do not specify an

output file, the new report overwrites the source XLS file.

Note: Do not use quotes

around the file path.

See the next section for examples of the

Target statement.

4. To set report options, such as queue name or selected hours, use the Report Options tab in

your saved XLS spreadsheet file. See “Using the Report Options tab in Excel” on page

13-9.

Click OK.

Release 3.0

October 2012