User guide

Printing and scheduling reports with the Report Runner 13-11
Chapter 13: Running Contact Center Reports
Wave ViewPoint User Guide
Examples of the shortcut Target statement
The following are examples of how the shortcut’s
Target field might look:
• C:\Program Files\Vertical Wave\ViewPoint\Reporter\TVRRun\
Tvrrun.exe C:\Program Files\Vertical Wave\ViewPoint\Reporter\
Reports\Wait by Outcome1.xls -C
• The chart for the Wait by Outcome1.xls report is sent to the printer.
• C:\Program Files\Vertical Wave\ViewPoint\Reporter\TVRRun\
Tvrrun.exe C:\Program Files\Vertical Wave\ViewPoint\Reporter\
Reports\Trunk Performance.xls -C -T
• The chart and the data sheet for the Trunk Performance Report are sent to the printer.
• C:\Program Files\Vertical Wave\ViewPoint\Reporter\TVRRun\
Tvrrun.exe C:\Program Files\Vertical Wave\ViewPoint\Reporter\
Reports\User Activity.xls -S
• The XLS file of the User Activity report is overwritten with the new report.
• C:\Program Files\Vertical Wave\ViewPoint\Reporter\TVRRun\
Tvrrun.exe C:\Program Files\Vertical Wave\ViewPoint\Reporter\
Reports\User Activity.xls -S C:\Program Files\Vertical
Wave\ViewPoint\Reporter\Reports\Fred_Sanders.xls
• The User Activity report is written to the file Fred_Sanders.xls in the Reports directory
(Note no quotes around the file path).
Using the Report Runner
When running or scheduling reports automatically with the Report Runner, you must do the
following:
1. Run the report manually for the user you want and for the period you want.
2. Clear all sheets except for the “Report Options” sheet. (Click the top left cell to select all,
then press
Delete.)
Release 3.0
October 2012