User guide

Printing and scheduling reports with the Report Runner 13-12
Chapter 13: Running Contact Center Reports
Wave ViewPoint User Guide
3. On the “Report Options” sheet, do the following:
• Clear the date range in the “Period” row (column B).
• Clear the data in the “Days” row (columns B and C).
• In “Days” row (column B) enter 1,2,3,4,5,6,7.
• In the “Days” row (column C) enter Sunday, Monday, Tuesday, Wednesday,
Thursday, Friday, Saturday.
4. Save the report (name it something like “User Template.xls”).
5. Set up the Report Runner to use this template every day to generate the report. An
example command line would look like this:
C:\Reports\User Template.xls -S C:\Reports\User3.xls
Note the following:
• If the query generates no data, the existing report will be cleared, so you won't see the
data from the previous execution.
• The “Days” option in the template will be ignored if the period is “Today” or
“Yesterday.” In that case the day used will be the appropriate one for the period chosen.
Running the Report Runner without a command line statement
If you run the file Tvrrun.exe without modifying its command line, the system opens a Help
topic that explains the Report Runner commands.
Release 3.0
October 2012