User guide

Call Log report 13-14
Chapter 13: Running Contact Center Reports
Wave ViewPoint User Guide
Call Log report
The Call Log report shows all the information that appears in the Call Log for a user or a queue,
in a spreadsheet form that is easy to sort or filter. Using Microsoft Excel’s drop-down filtering
tools, you can filter by any column to see just the calls you want.
This report should only be run for a small number of days due to the quantity of data it can
produce.
Note: By default you can report only on your Call Log and all Call Logs that are visible to you
in ViewPoint (for example, a queue’s Call Log if you have permission to view it, and any Call
Logs that have been shared with you). To report on any Call Log, you must have the Wave
permission
Report on all call logs set to Allow. See Chapter 11 in the Wave Global
Administrator Guide for more about setting general Wave permissions.
For a description of the Call Log columns, see Chapter 8 in the Wave ViewPoint User Guide.
Release 3.0
October 2012