User guide

Call Transfer report 13-16
Chapter 13: Running Contact Center Reports
Wave ViewPoint User Guide
Call Transfer report
This report shows how many calls were transferred by all users, an individual user, a queue, or
a ViewPoint Group during the reporting period, and to whom the calls were transferred.
Reading the Call Transfer report
The following fields appear in this report:
•
Number of transfers. Displays on the y-axis of the report.
•
Transfer Target. Each entity to which a call was transferred appears as a bar along the x-axis
of the report.
On the Data tab, the Inbound Calls column displays the total number of inbound calls received
by the transfer target during the reporting period, allowing you to compare the number of calls
received by vs. transferred to the target during that period.
Release 3.0
October 2012