User guide

Outbound Call Comparison report 13-18
Chapter 13: Running Contact Center Reports
Wave ViewPoint User Guide
Outbound Call Comparison report
The Outbound Call Comparison report separates your outbound calls into three categories:
In-state, Toll-free, and Other. The In-state and Toll-free categories depend on your settings in
the general Reporter Options dialog (see “Setting general Reporter options” on page 13-6).
Standard long-distance calls (calls made to non-free area codes) are included under “Other.”
Reading the Outbound Call Comparison report
The following fields appear in the Outbound Call Comparison report:
•
Interval. Displays as the x-axis of the report.
•
Number of Calls. Displays as bars. Read against the left y-axis of the report.
•
Total Duration. Displays as a line. Read against the right y-axis of the report.
Release 3.0
October 2012