User guide

Outbound Calls by Phone Number report 13-19
Chapter 13: Running Contact Center Reports
Wave ViewPoint User Guide
Outbound Calls by Phone Number report
This report counts the number and duration of outbound calls placed to a specified list of phone
number prefixes. Enter the prefixes in the
Number prefixes field in the Options dialog for this
report (separate prefixes with commas).
Note: If your prefixes overlap, a call can show up in more than one column. For example, if
you enter a prefix of 6 and another of 617, calls beginning with 617 will be counted in both
columns.
Reading the Outbound Call by Phone Number report
The following fields appear in the Outbound Calls by Phone Number report:
•
Number prefixes. The prefixes you entered appear as the x-axis of the report.
•
Number of Calls. Displays as bars. Read against the left y-axis of the report.
•
Total Duration. Displays as a line. Read against the right y-axis of the report.
Release 3.0
October 2012