User guide

Outbound Long Distance Summary report 13-20
Chapter 13: Running Contact Center Reports
Wave ViewPoint User Guide
Outbound Long Distance Summary report
You can use this report to track your outbound long-distance phone traffic and estimate a phone
bill for a given period. The chart displays the total number of outbound long distance calls and
the duration of each. The Data tab shows the estimated cost of your long distance calls.
Before running the Outbound Long Distance Summary report
You cannot run the Outbound Long Distance Summary report unless your system has been set
up in the following way:
• One or more Organizations are defined. See Chapter 20 in the Wave Global
Administrator Guide for more about using Organizations.
• In-state area codes are defined in the Reporter Options dialog.
When setting up the Options for this report, specify the following additional fields. Your long
distance carrier can provide you with exact numbers.
•
Cost per minute. Enter the per-minute cost in dollars of your long-distance calls. For
example, enter .05 for five cents a minute.
•
Cost interval in seconds. The length of the intervals a minute is divided into for the purposes
of calculating the cost of the call.
Release 3.0
October 2012