User guide

Outbound Long Distance Summary report 13-21
Chapter 13: Running Contact Center Reports
Wave ViewPoint User Guide
Reading the Outbound Long Distance Summary report
The following fields appear on the Outbound Long Distance Summary report:
•
Interval. Displays along the x-axis of the report.
•
Long Distance Calls. All outbound trunk calls whose numbers do not begin with any of
the digit sequences listed in the
Toll free options field in the Reporter Options dialog.
Displays as bars. Read against the left y-axis of the report.
•
Duration. Displays as a line. Read against the right y-axis of the report.
The following fields appear on the Data tab of this report. Each is totaled at the bottom.
•
Interval. The time interval chosen.
•
Outbound calls. The total number of outbound trunk calls, long distance or otherwise.
Note that to count as an outbound call, a call must match the
Criteria for counting
outbound calls
defined in the Reporter Options dialog (see “Setting general Reporter
options” on page 13-6).
•
Long distance calls. The total number of long distance calls.
•
Duration. The total duration of long distance calls for each interval.
•
Cost. The total cost of long distance calls for each interval, based on the Cost per minute and
Cost interval in seconds data you entered.
Release 3.0
October 2012